Shipping

Shipping:

All bonbons that leave our temperature controlled facility are inspected carefully, and nothing ships out unless it’s perfect. However, chocolate is perishable and if exposed to temperatures above 70 degrees Farenheit, your bonbons will not reach you in ideal condition.

Shipping chocolate to a warm climate (above 70 degrees Farenheit) is risky, but to ensure that your bonbons arrive in great condition, you must select UPS 2nd Day or Overnight shipping. 

Please be sure to have someone available to accept delivery and bring the packaged bonbons into a temperature controlled environment immediately. We cannot issue refunds or replace products that have been damaged by exposure to extreme temperatures.

October - March

During these cooler months, UPS ground shipping method is fine. If you are shipping to a location warmer than 70 degrees Fahrenheit, please select UPS 2nd Day or Overnight shipping.

April- September

During warmer months, UPS 2nd Day or Overnight shipping is required to ensure that your bonbons will reach you in great condition.  If you are shipping to a location warmer than 70 degrees Fahrenheit, please select UPS 2nd Day or Overnight shipping.

General:

We ship only to U.S. addresses within the 48 contiguous states. No P.O. boxes please. We are not responsible for delays in shipping times due to incorrect or incomplete addresses. 

Orders placed before Wednesday, 12:00 pm EST will be shipped the following Monday.

Refunds:

We cannot issue a refund for products damaged in transit due to extreme temperatures.

If you receive a product in unusable condition, please contact us within 24 hours of receipt and provide photos of the damaged product. Any requests for refunds without photos or outside of the 24 hour window cannot be accepted.